When a car may need towing
A car may need towing after a mechanical failure, a no-start condition, visible damage, or any situation where it cannot be driven safely. Do not continue driving a vehicle that appears unsafe just to avoid a tow.
Car information to provide
- Year, make, and model
- Pickup point and destination
- Whether the engine starts
- Whether wheels roll and steering and brakes work
- Whether keys are available
- Known drivetrain information if relevant
- Visible damage or missing wheel information
- Parking-garage or access limits
Why the exact vehicle matters
Vehicle dimensions, drivetrain, damage, and wheel condition can affect how a tow is evaluated. Give dispatch the exact information you know and avoid guessing about equipment requirements.
Parking garages and tight spaces
Tell dispatch the clearance height, level, ramp conditions, gate access, and whether the vehicle can roll. These details should be shared before a truck is sent.
Protect your belongings and information
Remove valuables and anything you will need. Keep your keys and destination information ready, and document the vehicle's condition when appropriate.